General Data Protection Regulation (GDPR)

The European Union’s General Data Protection Regulation (GDPR) came into effect on May 25, 2018. The GDPR imposes new obligations and responsibilities on controllers and processors of data.

Our on-line store is built on the WooCommerce platform, using PayPal integrations.
As a merchant, we are generally the controller of our customers’ data. This means that we collect our customers’ data and choose how it is handled. Additionally, though it is a European regulation, the GDPR might apply to our business if we make goods and services available in Europe, even if our business is not located in Europe.

As a processor for our customers’ data, both WooCommerce and PayPal follow our instructions on how to handle that data. We believe strongly in protecting our customers’ personal data and understand that doing so is critical to help preserve the trust and confidence of our customers. 

GDPR-compliant features are built into both WooCommerce and PayPal’s platforms, including features to enable us to offer our customers transparency into and control over their personal data, and technical measures to ensure that our customers’ personal data is protected. We believe in making it easy for our customers to use our platform in a manner that complies with privacy and data protection laws like the GDPR.

As a commitment to your privacy, we will always take the necessary steps to ensure that your information is protected and treated securely, as required by GDPR regulations. Any personal details and information you provide to us will be held in accordance with the UK Data Protection Act 1998, securely and confidentially stored on our stores server, until you either request for your data be removed or cancel any account you may have with us. 

For more information about how WooCommerce use your data, please visit https://automattic.com/privacy/

For more information about how PayPal use your data, please visit https://www.paypal.com/uk/legalhub/privacy-full

 

 

YOUR PRIVACY

This website is operated by DaCosta Joy Naturals Ltd – 1st Floor, 102 Daniels Road, Nunhead, London SE15 3NA. Tel: 07961 446 597  Email: info@dacostajoynaturals.co.uk

This privacy policy applies to this website only.

At DaCosta-Joy Naturals Ltd we are committed to protecting and respecting your privacy. We have instituted policies intended to ensure that your personal information is handled safely and securely. We have included this privacy policy to advise our customers on what kind of information we collect, how it is used, and with whom it may be shared.

This policy is subject to change and may be amended based on the current and future development of our business and/or website. With this in  mind, we encourage our customers to occasionally revisit this page to ensure you understand our current privacy policy.

If you have any questions about this policy, please visit our contact page.

 

 

THE INFORMATION WE COLLECT

When using our website, contacting us by email or telephone, we may collect your name, billing address, shipping address, email address and phone number in order to process your order, supply you with quotes or to answer questions about our services. Any information received from you will be stored by us and we will take reasonable care to keep your personal data secure and to prevent unauthorised access to it.

In accordance with all current UK data protection laws we will collect, store and use your information lawfully.

 

 

HOW WE USE YOUR INFORMATION

We may contact you by email or telephone to provide you with details about our services and products including any special offer promotions, if we believe that such information will be of interest to you.

The information we collect helps us analyse your visit to our website, which enables us to improve our website for your future visits.

Unless you manually clear your browsing history and browser data, the information we collect allows us to display your shopping cart for 30 days or until you checkout.

It is intended that by providing us with information about yourself you consent to its use for the aforementioned purposes.

 

SECURING YOUR INFORMATION

Our website uses Secure Sockets Layer (SSL) software, which encrypts information you input on our site, helping to protect the security of your data and information during transmission.

Your credit card information is processed and held securely by our payment gateways, PayPal and Amazon Pay, depending on which method of payment you choose.   Your credit card information is NOT collected or stored by or on our website.

We also gather information on any third party who may receive any item you send them (this includes the person’s name, address and telephone number) and we will retain a record of your purchases.

 

SHARING YOUR INFORMATION

We do not and will not pass information held about you to any other organisation other than as required by law or in the prevention of fraud. If you do not want us to use your details in any way and wish to have any information we hold about you removed, please contact us via info@dacostajoynaturals.co.uk

We employ other companies to perform functions on our behalf. These functions include fulfilling orders, delivering packages, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments. They may require access to your personal information in order to perform their functions but may not use it for any other purpose. All personal information must be processed in accordance with our Privacy Policy and as permitted by applicable data protection laws.  Our preferred suppliers must also follow data protection laws and have a Privacy Policy in place.

 

RIGHT TO DELETION OF INFORMATION AND PERSONAL DATA

You have the right to request that your data be deleted where there isn’t a compelling reason for us to keep it. If you require your details be removed from our list of customer contacts, website and any secure storage, please email info@dacostajoynaturals.co.uk

 

 

Cookies

 

 

WHAT ARE COOKIES?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on our Shopify website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

 

WHAT COOKIES DO WE USE AND WHY?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

 

This may use reporting and analytics cookies to collect information about how you use our website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

 

First party analytics cookies – We use these cookies to estimate the number of unique visitors, to improve our websites, and to detect the most searched for words in search engines that lead to our webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and to help make relevant improvements to your browsing experience.

 

Third party analytics cookies – Certain plug-ins we may use on our site include the use of Google Analytics and other third-party analytics providers. This helps us to measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt out of Google Analytics, visit 

 

Advertising cookies – We do not use advertising cookies on our site and do not share your information with advertisers. 

 

Social and Content cookies – These cookies may be placed by social media plugins (for example the Facebook ‘like’ button), and other tools meant to provide or improve the content and engagement on our website (for example services that allow the playing of video files, or that create comments sections). Please note that some of these third party plugins and services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.  You can choose to disallow, disable or delete third party cookies via the settings menu in your web browser.